PagePilot Terms of Service

Last updated: January 13, 2026

These Terms of Service ("Terms") govern access to and use of the PagePilot software-as-a-service platform, including its APIs, admin dashboard, public site renderer, documentation, and related services (collectively, the "Services"). PagePilot is owned and operated by DLVX Studio SRL, a Belgian company registered under number BE0802.384.691 with its principal office at Chaussee de Wavre 287, 1390 Grez-Doiceau, Belgium ("PagePilot", "DLVX", "we", "us"). By creating an account, signing an order form, or using any portion of the Services, the organization you represent ("Customer", "you", or "your") agrees to be bound by these Terms.

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity. If you do not have such authority or if you disagree with these Terms, you must not access or use the Services.

1. Account Registration & Administration

• You must provide accurate account information and keep it current. Account credentials must be kept confidential.
• Customer is responsible for all actions taken under its tenant, including by employees, contractors, or invited collaborators.
• We may communicate with you via the email address associated with your account.

2. Subscription, Trials & Fees

• Access to production tenants may require a paid subscription as described in an applicable order, invoice, or pricing page.
• Unless stated otherwise, subscriptions automatically renew for successive terms and fees are billed in advance.
• All fees are non-refundable except where required by law. You remain responsible for applicable taxes.
• Trial or beta features are provided "as is" and may be discontinued at any time.

3. Customer Content & Ownership

• "Customer Content" includes any data, text, images, media, forms, bookings, analytics, or configuration you upload or create inside the Services.
• Customer retains all rights to Customer Content. You grant PagePilot a limited, worldwide, non-exclusive license to host, process, transmit, and display Customer Content solely to provide and improve the Services.
• You represent that you have obtained all necessary rights, consents, and permissions to submit Customer Content.

4. Platform Features & Changes

• We aim to maintain continuous availability, but uptime or feature roadmaps are not guaranteed unless expressly agreed in writing.
• The Services may evolve. We may add, change, or remove features to improve performance, security, or user experience.
• We may offer integrations with third-party tools. Use of those tools is governed by their own terms and privacy policies.

5. Acceptable Use

You may not, and must not allow anyone else to:

1. Reverse engineer, decompile, or create derivative works based on the Services except as permitted by law.
2. Interfere with or disrupt servers, APIs, or networks connected to the Services.
3. Upload malware, infringing content, or data that violates privacy laws or the rights of others.
4. Attempt to gain unauthorized access to other tenants or PagePilot infrastructure.
5. Use the Services for unlawful, harassing, or fraudulent activity.

6. Security & Data Protection

• We maintain administrative, technical, and physical safeguards designed to protect Customer Content.
• Security vulnerabilities or incidents should be reported to [email protected].
• Our collection and use of personal data are described in the PagePilot Privacy Policy.

7. Confidentiality

Each party will use the other party's Confidential Information only to perform obligations under these Terms and will protect it with the same degree of care it uses for its own confidential data. Confidentiality obligations survive termination for three (3) years.

8. Intellectual Property

PagePilot (and/or its licensors) retains all rights, title, and interest in the Services, documentation, and underlying technology. No rights or licenses are granted except as expressly stated in these Terms.

9. Service Availability, Support & Maintenance

• Scheduled maintenance windows will be announced in advance when feasible.
• Support is available via [email protected] or through designated channels.
• We may apply usage limits (such as API rate limits or storage quotas) to ensure fair use across tenants.

10. Term, Suspension & Termination

• These Terms remain in effect for the duration of your subscription.
• Either party may terminate for material breach if the breach is not cured within thirty (30) days after written notice.
• Upon termination, we will make Customer Content available for export for thirty (30) days.

11. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. PAGEPILOT'S TOTAL LIABILITY WILL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER DURING THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

13. Indemnification

Customer will indemnify and hold harmless PagePilot from any claim arising from Customer Content, use of the Services in violation of these Terms, or violation of law or third-party rights.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of your country or state of incorporation unless another jurisdiction is specified. Disputes will be subject to the exclusive jurisdiction of courts located in the governing venue.

15. Changes to the Terms

We may update these Terms from time to time. Material updates will be communicated via the admin dashboard or email. Continued use of the Services after the effective date constitutes acceptance.

16. Contact

Questions regarding these Terms can be directed to:

• Email: [email protected]
• Mail: DLVX Studio SRL, Chaussee de Wavre 287, 1390 Grez-Doiceau, Belgium
• Company registration: DLVX Studio SRL (BE0802.384.691)